Frequently asked questions

What does a block & estate managing agent do?

We manage the day-to-day running of residential blocks and estates, including repairs and maintenance, contractor management, service charge administration, compliance, insurance coordination, and communication with residents and directors.

Who do you work for — leaseholders, residents, or the freeholder?

We work for the client who appoints us (usually an RMC, RTM company, or freeholder). In practice, our role is to manage the building fairly and professionally for the benefit of everyone who lives there.

How do you deal with repairs and maintenance?

We respond to reported issues, arrange appropriate contractors, obtain quotes where required, and oversee works through to completion. For larger works, we help plan ahead and keep residents informed.

How do residents report an issue?

Residents can report issues by email, WhatsApp or phone. For emergencies (such as leaks, loss of power, or lift failures), we can provide an out-of-hours contact route so urgent issues are dealt with promptly.

How are service charges calculated and collected?

Service charges are set based on the anticipated costs of running and maintaining the building for the year ahead. We collect contributions in line with the lease, usually by bank transfer, pay suppliers, and provide clear reporting and year-end accounts.

Do you provide full transparency on spending?

Yes. We believe service charge funds should be managed carefully and transparently. We provide clear statements, supporting invoices where requested, and straightforward explanations of costs.

Do you manage major works and Section 20 consultations?

Yes. We can manage major works from specification and tendering through to project oversight. Where required, we handle the Section 20 consultation process and support directors throughout.

Do you help with legal and compliance requirements?

Yes. We help ensure the building meets key legal and safety obligations, including fire safety, asbestos, electrical inspections, lift servicing, and other statutory requirements (depending on the building).

Can you help improve a poorly managed block?

Yes. We’re often appointed where service has fallen short. We’ll carry out an initial review, address urgent issues, stabilise the basics, and put a practical plan in place for the year ahead.

How do we appoint you as our managing agent?

Typically, directors or the freeholder request a proposal. We’ll review the building, understand what’s required, and provide a clear management quotation. If appointed, we agree a handover plan and take over management in an organised and transparent way.