Grove Partners

Transparency and communication are at the heart of our management service. In this Help section, you can find answers to common queries, complete a vulnerable persons questionnaire, learn how to lodge a formal complaint, or send us a compliment about your experience.

We are committed to addressing your needs promptly and ensuring that your voice is heard, helping us maintain the high standards of your development.

FAQ's

Our team conducts routine site walkthroughs to identify and resolve maintenance needs before they escalate into costly repairs. By maintaining this regular physical presence, we ensure that every aspect of your development—from landscaping to structural integrity—meets the standards set by the directors. This commitment to detail not only preserves the aesthetic appeal of your estate but also protects the long-term value of your property.

Our Frequently Asked Questions are designed to provide clear, straightforward answers to common queries about how we work and what you can expect.

Vulnerable Persons

As a responsible Managing Agent, we have a duty to review all fire and life safety arrangements within your building to assess risk and to ensure appropriate information is available to the local Fire & Rescue Service to support the safe evacuation of residents in the event of an emergency.

In support of this process, and alongside the building’s Fire Risk Assessment, we have developed a short questionnaire for residents to complete where additional assistance may be required for evacuation.

This is particularly relevant for residents who may require support during an emergency, including (but not limited to) wheelchair users, individuals with reduced mobility, those with medical conditions affecting mobility or cognition, or individuals experiencing mental ill-health. This list is not exhaustive.

Any information provided will be handled in accordance with data protection legislation, reviewed internally, and shared only as necessary with the Fire & Rescue Service to ensure they are aware of the types of assistance that may be required to facilitate a safe evacuation.

If this does not apply to you, there is no requirement to complete the questionnaire.

Where a concern arises, we encourage it to be raised initially with your Estate Manager, who will seek to resolve the matter quickly and informally wherever possible. Many issues can be addressed at this stage without the need for further escalation.

If the matter cannot be resolved informally, or if you remain dissatisfied, you may raise a formal complaint in accordance with our Complaints Handling Procedure, which sets out how complaints are investigated, responded to, and reviewed.

Complaints

We aim to provide a professional & reliable managing agent service at all times. However, we recognise that issues may occasionally arise & that concerns need to be addressed promptly, fairly, & transparently.

Compliments

Who doesn’t like a compliment? Well we certainly like them, and we always make sure it’s shared with the person who earned it.

We are always pleased to receive positive feedback about our services and the people who deliver them.

If you would like to pass on a compliment or recognise a member of our team for their work, you are very welcome to do so. Feedback can be provided by email or in writing—please include the property details and, if applicable, the name of the individual you wish to recognise. Our email is office@grovepartners.co.uk - and our full contact details are below and also in the contact us section.